Adroitzz Terms and Conditions
Welcome to Adroitzz! We want to thank you for using our services. We request that you carefully go through the following terms and conditions.
1. Introduction
Adroitzz is a limited liability partnership firm name Adzz Learning LLP, having it’s registered office in Banglore, and (“Company” or “us” or “we”) is the rightful owner of the website domain www.adriotzz.com (referred as “Platform”). If the user continues to browse Company website and use the Platform to avail services provided, user irrevocably and unconditionally is agreeing to comply with, abide by and be bound by all these obligations as listed below. These terms and conditions shall act as a binding agreement between the company and the user. If the user does not agree to these conditions, they must inevitably not use the services this Platform provides.
2. Definations
“Company” or “us” or “we”: from hereon will be the formal address for Adroitzz and any other subsidiaries and affiliates legally owned by Adroitzz
“Service(s)”: from hereon will be the formal address for any services the Platform/Company provides. These services may be altered/changed/added/omitted by the Company at any point in time at the discretion of the managing partner, second and/or third partner and shall not be disputed
“User”: from hereon will be the formal address referring to you, any registered user with an account of the Platform and his/her representatives or affiliates also registered to the platform
3. User Accounts Registration
The user must be at least 18 years of age when creating an account or purchasing services provided by the company. Any purchases or registered accounts flagged will be prohibited. By purchasing the services of the Company, the user confirms they/he/she is 18 years of age or older. In the case the Companies services are availed by a “minor” (anyone under the age of 18), parents/guardians of the minor shall create the account for them and be responsible for all acts of the minor on the Companies page. An account is to be created on the Platform using the parents/ guardians email ID/phone number.
4. Eligibility
By using this Platform, the user is confirming that they are above 18 years of age and fully competent and able to abide/comply with the terms stated by the Company. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents, or person with unsound mind etc. are not eligible to use the Platform.
5. Services the Company provides
The Platform provides learning opportunities and training for children above the age of 3through various activities and products such as but not limited to STEM, language, art, dance and other various forms to benefit children of today. The Platform is to send each user that registers and securely pays for an activity with a package of the materials required for the class(es) the user has registered for if required. The service provided is live classes with access to a mentor/instructor chosen at the discretion of the Company. This list is exhaustive, and services may vary depending on which “activity” is purchased by the user. The platform also offers STEM products, board games, and craft kits. The company has devised some craft kits that are sold on the company’s merit. The company does not manufacture board games or any material products, the company publishes products from vetted third-party vendors. The company has formal and legal tie up’s with suppliers of the STEM products the company has not devised/manufactured. The company does not house stock of third-party vendor products. The company maintains a stock of craft materials for craft kits the company has devised.
For selected services, all materials provided by the Company before, after and/or during the class, are to be used under parental guidance. The Company will not bear any responsibility of what happens to the materials and how they are used after the package has been received by the parent/guardian.
6. Updating these terms and conditions
The Company reserves the right to update, modify and revise any of these terms and conditions at any time with/without prior notice to the reader. It is the reader’s responsibility to read these terms and conditions each time they operate the Platform. It is important the user refers to these terms and conditions from time to time to be aware of any update, modification and/or revision made by the Company.
7. Materials and shipping
The user agrees that the Company shall not send the user a package with perishables due to spilling and leakage purposes. Perishables that the company is not liable to send will include items such as but not limited to milk, any kind of fruit or anything that can damage the box or other materials in the box. Therefore, the user must arrange these materials in advance before the class. If the user does not, it is not the responsibility of the Company to reschedule the class for the child. The user further agrees that the kitchen home appliances that are to be used in any activity will not be sent to the user, these include items such as but not limited to microwave and/or blenders. Kindly note if any materials are sent by us for products or services, the delivery time is approximately 5 business days at a minimum and 10 business days at maximum. The delivery timeline of any of the products/materials remains the same. The company stores some materials for kits and some materials are procured by vendors. The company uses sustainable packaging for environmental purposes.
The Company mandates the user to keep all materials that are sent to the user via shipping away from the reach of children before the materials are used. In addition, the user agrees that they will keep unused unsafe materials sent to children away from children after the class, examples of such material include such as but not limited to, soap base and shaving foam. Any mishandling or misuse of the material provided by the Company will not be the Company’s liability. To ensure there is no mishandling of products or otherwise, the user is responsible to provide parental guidance to their children during all their classes.
If the user finds that there is a damaged product in the materials provided the user has 12 hours upon receiving the package to report any such damages in picture and/or video form only. Beyond this time, even if the box is unopened after 12 hours of receiving the package, any damage done to the materials is not the responsibility of the Company. The user agrees to purchase the material at their discretion. If a package is mishandled or misplaced during shipping, the Company will send the user a replacement package. In the case that material has been used by the user before the class, the Company is not responsible to send the user additional material, reschedule the class or provide a reimbursement for the activity.
The user further agrees that if a package is damaged in any sense, and they have sent an image to the Company management within 12 hours of receiving the package, the Company will send them a replacement. In the case that the package will not be delivered to the address provided in time for the class, the Company will offer to reschedule the class at the convenience of the family.
8. Fees
The company will not charge the user to use the Platform provided by the Company, however, to enroll in classes and purchase products, the user shall be liable to pay a fee as listed on the Platform. Payment will be made through a secure payment integration method such as through credit/debit or any other online banking method as stated on the Platform.
The user agrees that once they have paid the company, they can only reschedule the class one time after order is placed to the company. The company is not liable for the user missing classes at any time. No refunds or rescheduling will take place after the class date has passed and the user was not able to attend. If the user is unable to attend a class, the company will send the user a recording of the class, however, the company will not reschedule the class unless they choose. This will be decided on a case to case basis.
9. Return and Refund Policy
The Company does not offer any refund for missed classes. The user will choose the time according to their convenience, therefore the Company is not liable for any missed classes. If the user is unable to attend a class, the company will send the user a recording of the class, however, the company will not reschedule the class unless they choose. This will be decided on a case to case basis. The user may be permitted to ask for a rescheduling of only one class for the activity(s) they/she/he sign up for. The user has 14 days to report any damages or return the product.
10. Personal Information
The company shall never share the users personally identifiable information without his/her prior permission. For more information, please closely review the Policy Brief outlined by the Company regarding how the Company uses the information of the user and for what purposes. As further stated in the Company Privacy Policy, the user acknowledges and agrees to live sessions being recorded in the class activity the user purchases. Recorded videos will not be used by the Company for any other purpose other than the Company quality assurance including but not limited to selling the video to third-party, making video usage rights available, usage of video on online learning platforms, making recordings accessible for monetary gains, streaming videos at a later date, making videos available via mobile and web applications. The user agrees that the Company may preserve their information in good faith such as address fraud and security issues, preservation or discourse that is subject to complying with a legal process, applicable laws or further government requests and/or to respond to claims set forth by the user or mentor, protect the personal safety of the Platform, it’s assigned mentors and of the users. Please refer to the Policy Brief outlined by the Company for more and elaborated information on this matter.
11. Contact the user
The user agrees that by providing his/her information to enroll their children for classes, they agree to the Company contacting them through email, SMS or any other means of communication for the purpose of, obtaining feedback, resolving queries or complaints or scheduling and confirming class enrollments.
12. Profile Ownership
Each user can update or retract their information the Platform. The user hereby represent and warrant that the user are fully entitled, under applicable law, to provide information as part of the user profile or otherwise while using the services provided by the platform, and that no such information breaches any third-party rights, including intellectual property rights and applicable data protection laws. Upon becoming aware of a breach of the foregoing representation, the Company may modify or delete parts of the user profile information at their sole discretion with or without notice to the user.
13. Cookies
The Platform may utilize “cookies” and other Technical Information. “Cookies” are a small text file consisting of alphanumeric numbers used to collect the Information about Platform activity. The Technical Information helps the Company analyse web traffic. Cookies in no way gives us access to your computer or mobile device. In relation to Cookies, the user can deny access to the installation of the Cookies by modifying the settings on your web browser, however, this may prevent you from taking full advantage of the Platform
The user agrees that the company can store “Non-Personal Information” which includes any information that does not reveal your specific identity, such as, browser information, information collected through Cookies (as defined below), pixel tags and other technologies, demographic information, etc. As is true with most websites, the Company gathers some information automatically when the user visits the Platform. The company may use the Platform to collect certain information about the users computer or mobile to facilitate, evaluate and verify the users use of the Platform. For example, the company may store environmental variables, such as browser type, operating system, speed of the central processing unit (CPU), referring or exit web pages, click patterns and the internet protocol (IP) address of your computer. This information is generally collected in aggregate form, without identifying any user individually.
14. Prohibitions by the user
The user shall agree that they are hereby prohibited from carrying out the any illegal acts in the Platform including but not limited to acts mentioned below:
i ) Intentionally submitting incomplete, false or inaccurate information on the platform;
ii) Intentionally submitting incomplete, false or inaccurate information on the platform;
iii ) Intentionally submitting incomplete, false or inaccurate information on the platform;
iv) Making unsolicited communications which to other users to mentors such as but not limited to asking mentors or other users for their personal information other than their name and general information;
v) Communicating with the mentor outside of the class environment for any reason such as but not limited asking the mentors private classes outside of the platform or asking the mentors for services other than what has been decided between them and the Company;
vi) Any unlawful activities in the Platform which are prohibited by laws of India.
In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by the user, the Company shall have the right to immediately terminate your access or usage rights to the Platform and Services and to remove non-compliant information from the Platform. The user hereby consents to any transfer of information required by the applicable law of India. In accordance with applicable law, the Company, shall provide any personal data or information to any person appointed by the court of law, inside India or in any other country.
15. Support
The company offers email and phone-based support. We recommend you email us for support for tools. You may access support recourses by emailing [email protected]. The Company will respond to your queries within 24 hours or guide you with next steps to ease the process of accessing the platform. However, the company does not make any promises regarding how quickly they can fix any problems/conflicts or that they will be able to fix any and all problems the user may have. The company does guarantee to provide support to the user to the best of their ability. Any changes or suggestions by the Company regarding the use of services shall not be construed as a warranty by the user.
16. Rights and Claims
The user understands and acknowledges that they may be required to carry out physical activities as per the demonstrations provided through the courses, videos and workshops on the Platform. The Company hereby disclaim any form of liability arising out of any injury or disability or any incapacitation caused to you on account of carrying out such physical activities and you explicitly agree that you shall not have any rights to make any claim against us for such injury/losses. Any injuries are the responsibility of the user and not the company.
The user agrees and understands that as part of the courses, videos, workshops or other material that may be made available on the platform you may be required to undertake physical activities as demonstrated through the courses, videos and the workshops on the platform. The Company, Adroitzz or the mentors of Adroitzz, shall not be responsible and will not accept any liability for any disabilities, injuries or incapacitation or any other harm caused to the user on account of their participation in the course and on account of following the instructions pursuant to the videos or workshops on the platform. Adroitzz or the mentors of Adroitzz shall further not be responsible for death of any participant which may be attributed either directly or indirectly on account of your participation in the courses as offered by Adroitzz on the platform. Adroitzz or the mentors of Adroitzz will also not be liable or responsible for any losses (whether direct or indirect or consequential or incidental) or any damages suffered by you on account of your participation in the courses offered on the platform. The user shall further agree that that in the case of a conflict between the mentor and the child/parent, the Company will not be held responsible for any legal conflicts arising between the two parties.
17. Exemption to liability of the company
The user further agrees that the Company, shall not be responsible for any manner for delay or unavailability of Services or failure to meet its obligations under the Terms and Conditions, which may be caused, directly or indirectly, due to:
i) The user’s failure to cooperate;
ii) The user’s unavailability and/or unresponsiveness;
iii) The user’s failure to provide accurate and complete information;
iv) The user’s failure to provide or facilitate the submission of User Materials in timely manner;
v) Any event beyond Company’s reasonable control.
18. Governing law
This agreement shall be governed by and construed in accordance with the laws of India. Any and all claims arising from disputes in connection with or related to the Platform or services provided by the platform shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana State, India and the user hereby accepts and shall adhere to the jurisdiction of such courts. All the contents of these terms and conditions are governed by the laws of India and the courts of Hyderabad, Telangana State.
19. Discrepancies or grievances
In case of any discrepancy or grievance with respect to the Company or any information shared with the Company, please feel free to contact second partner, Manheet Sachdev. The Company shall ensure to provide their best efforts to address the concerns of the user Email: [email protected] The user can be rest assured that the Company will not any personal information of the user to racialize or prejudice against any user that accesses the Platform.
20. Contact
If the user has any questions regarding the services the Company offers to the user, please feel free to contact the Company at [email protected]. The company shall then reply to your queries within 24 hours of a business working day. The user shall agree to provide their contact information and some other pieces of information for the purpose of validation, such as but not limited to the contact number registered with the Company et al.
By using or visiting this platform, the user signifies your agreement of this privacy policy. If the user does not agree with these terms, we encourage them to not avail our services.
